Incompetence Rules At Wells Fargo Home Mortgage
Here we go again. Back about a year ago I wrote a couple of posts about how Wells Fargo Home Mortgage basically abuses their mortgage customers by treating them like fiscal delinquents because they (who does?) pay their mortgages (gasp) later than the 1st of the month but before the 15th. I have to admit that those two posts are the MOST widely read and commented on entries in this entire blog.
Well, they’re at it again. One of the comments I recently received on one of those prior posts had to do with a mortgage customer who sent in an extra mortgage payment with their regular monthly mortgage payment and explained that it was AN EXTRA MORTGAGE PAYMENT. Wells Fargo, in their wisdom, proceeded to put the extra money into “suspense.” Suspense, in this case, is an accounting term meaning, “I don’t know where this money is supposed to go so I’ll just leave it here “in suspense” until I figure out where it’s supposed to go.” Apparently, the people who process payments can’t read. Anyway… Read the rest of this entry »