Comments on: Providing Tenant Self-Service Options http://www.landlord-success.com/care-and-feeding-of-tenants/providing-tenant-self-service-options How to be a successful landlord Fri, 16 Dec 2011 08:32:15 +0000 hourly 1 http://wordpress.org/?v=3.3.1 By: Robert http://www.landlord-success.com/care-and-feeding-of-tenants/providing-tenant-self-service-options/comment-page-1#comment-41411 Robert Mon, 01 Feb 2010 01:15:23 +0000 http://www.landlord-success.com/?p=852#comment-41411 I like the idea here, and we've tried to automate as many tenant processes as possible. However, as several folks have pointed out, a maintenance request really requires direct confirmation of the issue, understanding which vendor of any) needs to be sent, and a confirmation of expectations with the tenant. At RD House, we do allow tenants to submit maintenace issues online, so that we can best route/assign them internally, but they are then handled by phone through conclusion. I like the idea here, and we’ve tried to automate as many tenant processes as possible. However, as several folks have pointed out, a maintenance request really requires direct confirmation of the issue, understanding which vendor of any) needs to be sent, and a confirmation of expectations with the tenant. At RD House, we do allow tenants to submit maintenace issues online, so that we can best route/assign them internally, but they are then handled by phone through conclusion.

]]> By: Jessica Hickok http://www.landlord-success.com/care-and-feeding-of-tenants/providing-tenant-self-service-options/comment-page-1#comment-41380 Jessica Hickok Wed, 20 Jan 2010 12:36:05 +0000 http://www.landlord-success.com/?p=852#comment-41380 I love the idea, but like you said...in theory. However, if my tenant doesn't have a phone, they most likely don't have internet access either. Hmmm...maybe that would be the ideal scenario! I love the idea, but like you said…in theory. However, if my tenant doesn’t have a phone, they most likely don’t have internet access either. Hmmm…maybe that would be the ideal scenario!

]]> By: TheLandlord http://www.landlord-success.com/care-and-feeding-of-tenants/providing-tenant-self-service-options/comment-page-1#comment-41376 TheLandlord Tue, 19 Jan 2010 22:28:02 +0000 http://www.landlord-success.com/?p=852#comment-41376 Right on Cliff. I have some tenants like that too. All it takes is a phone call to remind them of the $100 minimum for repairs. As in, any repairs under $100 they're responsible for. Right on Cliff. I have some tenants like that too. All it takes is a phone call to remind them of the $100 minimum for repairs. As in, any repairs under $100 they’re responsible for.

]]> By: Clifford http://www.landlord-success.com/care-and-feeding-of-tenants/providing-tenant-self-service-options/comment-page-1#comment-41375 Clifford Tue, 19 Jan 2010 19:31:23 +0000 http://www.landlord-success.com/?p=852#comment-41375 This might work if tenants reported only problems that should be the responsibility of the landlord to fix. I have a set of tenants who complain if the grass gets just a little too high or if a light bulb burns out. I prefer taking a trip to the scene of the crime first before calling anyone. A lot of times, the problem is not what they think and can be resolved with just a little know-how and elbow grease. This might work if tenants reported only problems that should be the responsibility of the landlord to fix. I have a set of tenants who complain if the grass gets just a little too high or if a light bulb burns out.

I prefer taking a trip to the scene of the crime first before calling anyone. A lot of times, the problem is not what they think and can be resolved with just a little know-how and elbow grease.

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