31st August 2008

Weather Engineers For The FAIL

posted in Contractors |

So this week, the A/C unit in one of the rental houses slowly started to fail. It was working fine but then it just wouldn’t cool. These days, in Melbourne (Florida), the temperatures have been reaching into the low 90’s and the humidity is just nasty and sauna like. The tenants in this property were understandably freaking out.

When they first told me about the situation, I immediately called the A/C company who installed the unit about 2 years ago. They’re usually pretty good and reliable. This time however, they gave me an ETA window of between 10am to 12 noon. They didn’t show up until 5:30pm. When the A/C tech did show up he quickly said, “Oh, all you need is some freon.” There was no improvement in the cooling of the system.

The next morning at about 8:30am, I called the A/C company back to let them know that the problem still was not fixed. They again put me on the schedule and again the same A/C tech showed up at 5pm. This time, he said that the evaporator coils (that actually do the cooling) were clogged and needed to be removed and cleaned. I let him know that I need to be put on the schedule for first-thing in the morning.

So now, Friday, the day before the Labor Day weekend, I called at 10am to ask what time a tech would be on-site. I was told by the office staff that they are behind two days due to Tropical Storm Fay and they would try to make it but they couldn’t make any guarantees. Would I like to set up an appointment for next week Tuesday. WTF?!! We ended up calling another company who came on-site, fixed the problem and didn’t even charge for a Saturday visit.

Edit: The company that did come out on Saturday is a small outfit called Freedom Air & Heat Inc. They don’t even have a web site to my knowledge.

I should mention that this screw-up of a company,  Weather Engineers is one of the largest A/C contractors in Brevard County Florida. They are too busy to service a “little guy” and their office staff can’t even say, “Listen, we’re backed up due to the storm. You may want to call another company.”

Well, all I can say is that they just lost another customer. Nice work!

There are currently 3 responses to “Weather Engineers For The FAIL”

Why not let us know what you think by adding your own comment! Your opinion is as valid as anyone elses, so come on... let us know what you think.

  1. 1 On September 1st, 2008, JMo said:

    Not that I can benefit, but you should probably mention the company that did you right! Isn’t it great when a company exceeds your expectations of customer service? It’s so rare these days…

  2. 2 On September 1st, 2008, TheLandlord said:

    Good catch JMo. I added the name of the contractor who stepped up when we needed them. Thanks for reading.

  3. 3 On August 25th, 2009, Rick said:

    Yes they are a screw up of company. The woman who ansewers the phone has the communication skills of a slug.
    Purchased a carrier unit from them 2 or 3 years ago to wake up and find my evaporator fan not working, took cover off and could hear the transformer buzzing and could see the fan move back and forth about 1/8 of an inch. while looking I noticed my main ground to the air handler not even connected and my condensation drain float wires just sitting there not connected either..
    Tried to call because it says open 24 hours and that b#*&h says that I need to call in the morning and hangs up.

    I am going to boycot their buisness and follow their installers to the homes to warn the people they are full of poop and dont know what they are doing

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