Hate them, hate them, hate them. The latest thing I am now going to try and fight is they are automatically withdrawing money from my checking account which from what I’ve been told from my credit union is something BOA did because they could not even delete it, BOA has to but that I am double checking.
I DO NOT HAVE ONE PAYEE IN MY ONLINE BANKING set up for reoccurring payments and I sure the hell would not have BOA as one even if I did. Neither my wife nor I EVER called BOA up to set up a reoccurring payment, this I know. I also know this because I do ALL the bills in the house.
There are other bad experiences but I am kinda getting tired of typing all these bad things all over the internet. Even posted bad BOA stuff on my Facebook. Wish there was a way we could all scream and yell and do bad things to BOA and give them a taste of their own medicine.

Here is a great video for you all to watch…

http://www.youtube.com/watch?v=u8b9mCAIwcU

1/13/10: Two hours and forty nine minutes!! 9:02 AM to 11:51 AM I was on the phone with a couple different b of a reps.
(Shanel was the 2nd I believe – x9342).
Spent the first 2 hours paying my green house mortgage. According to Shanel (the 2nd person I spoke with), it didn’t work.
So, I spent the rest of the time (with Shanel) doing it again, and canceling my HELOC paymnet, and making my HELOC payment again.
She tried to charge me fees for not doing it online (she was very professional and patient.)

1/19/10: Fifty eight minutes!! Turns out, Shanel was wrong. A double payment was made and it overdrew the account. My request is to reverse one of the payments.
9:22 AM First woman I spoke with didn’t believe me…she said one was a phone transfer, and the other was “other”. I assured her that they were both phone transfers…put me on hold multiple times… was on hold until my phone ran out of charge.
10:20 AM Recharging… called (SAME NUMBER) back, speaking with “Tasha”. She said that I called the wrong department for reversals, and that I needed to do some faxing in order to prove that this stuff happened. I told her it wasn’t my job to fix b of a errors, but that I would do if if they hired me. She then figured out that the first woman (today) had actually put in a request to fix everything. Tasha said to closely monitor this crap for a couple of days to make sure it all works.

1/23/10: It didn’t work. I spent a half hour trying to get through to someone

2/5/10 Spoke to Fredtashi 11:31 to 12:12PM, 42 minutes! And, they charged me a $35 overdraft fee too. Now I’m trying to undo the $35 fee. She said that the 2nd part of the double payment WAS reversed on the 21st. I asked her why it doesn’t show up online and she is checking on it. After about 10 minutes (several hold times to boot) I think the lady (who keeps interrupting me mid-sentence) might actually understand what I’m telling her (she stopped and listened for a minute). She told me that the first payment was reversed. I said, I still have that amount of $ missing. She said they put it towards principle, then later said it was just GONE, and I need to prove that it came out of my account. Then, I reminded her that she said it went towards principal. On hold…. she apologized and said I was right, that both payments were made, one for Jan pmnt, and the 2nd towards feb, then reversed, then reapplied to principal. now, she’s going to try to have it moved to Feb. Payment. I’m on hold again. She said she was going to try to have the money switched and that she couldn’t see the 35 dollar fee. Then, she started reading a script — it turned into a sales call!!!! I didn’t get mad — felt bad for her – she’s a victim of the same dumb bank.

2/5/10: 3:18PM (for 31 minutes and 35 seconds). Spoke to customer service. Told them to remove the 35 dollar fee, and told her the story. She wanted me to do some leg work, get a fax from the mortgage dept, and fax it to her for some initial investigative purposes. blah blah… I told her that my job is not to fix B of A’s mistakes. That I already have a job. She reversed it.

3/30/10 Facebook: “Brad Currah spent my weekly 2 hours on the phone with Bank of America today. Maybe some day they’ll put me on their payroll.”

4/19/10: 38min. 2sec. The April payment didn’t work, twice. The online pay app. wanted me to pay an extra 75 bucks for being late. The b of a gentleman I spoke to said that the fee didn’t show, but something from 2008 did show. He transferred me to a woman the last 5 minutes of the call and she paid my mortgage, AND set up a new auto withdraw through my original b of a site, rather than the old countrywide “b of a ” site. Call ended at exactly 11AM. I remember the 2008 issue. I was sent to collections by Countrywide for “not paying my mortgage for 2 months” even though I had, and they had to undo all the crap they reported to the credit bureau.

4/23/10 Discovered that the 2nd payment acutally DID work! This has happened with B of A before. So, once again, they’ve been double paid, and I have overdraft fees for it. AGAIN!

I called them at 2:59PM. Said her name, didn’t understand it… so I asked her name but she had already transferred me to the automated system for the claims department. That was at 3:01PM. I told the claims dept. Now I’m on hold. She came back at 3:24PM and transferred me to “Patty” with electronic claims services who would be able to help me. She wants to send me a claim form to fill out. I said I need my money today, and don’t care about their claim process b.s. because I have to pay bills and buy food. You know, that kind of stuff. Normal stuff. She’s had me on hold for awhile now…

3:32. Patty informed me that she can’t help me. I need to go to the mortgage department instead, and she was trying to lay some groundwork for me. The call was dropped mid-sentence at 3:37PM. So, after 35 minutes, I’m starting over.

3:40PM calling back. Got through to someone after being on hold. At 3:58 a lady in the mortgage dept. said I need to prove that money went from my checking account, by printing some stuff, and faxing it somewhere else. I said “no.” “I don’t have time to fix b of a errors, especially when this error has happened before. They need to fix their own errors.” I’m on hold now. Sent my wife to the bank to deposit some money since the bank screwed up. B of A lady who’s had me on hold the last 15 minutes just told me that the dept. that could fix my problem today is closed. Now I’m on hold so she can try to figure out another route to go. I still don’t know why i’m even on the phone! I feel like I have to babysit the b of a system or I’ll just be gang raped by the system. Alesha just came on the line from the payment research dept. She seems really helpful. Back on hold at 4:20PM. Seems endless.

“Jim Dean, Democracy for America” IN MEMO

info@democracyforamerica.com

you should send it to this one as well, the more the merrier.

media@democracyforamerica.com

SCREW THE DAMM BANKS

“Jim Dean, Democracy for America”

or try this one,
media@democracyforamerica.com

Last I heard they are not hppy with the banks and wanted investigations. i too would be looking for another bank. I suggest that you copy every word you write about these bastards at the banks and send it to the EVERY SINGLE DAY. I would also send it ot my congressman EVERY SINGLE DAY. MAYBE WE WILL GET SOME JUSTICE.