26th September 2007

Monopolistic Service Providers

posted in Property Management |

It flat out amazes me that companies who have a local monopoly supplying a necessary service can be and often behave like total bastards.

Waste Management SucksCase in point, Waste Management Melbourne Hauling is the company that collects trash and refuse for the three different municipalities in which we own property, rental and otherwise. All but one city government includes a charge for the services provided by Waste Management on the water bill, because it stands to reason that if you’re using water, you’re probably generating garbage too.

But no, the City of Palm Bay, in their infantile wisdom has decided to put an extra burden on the property owners in their city and legislate the services as mandatory into the city ordinances. Ready for this one? As a property owner in Palm Bay, Florida, you are required by law, to pay for Waste Managements services even though you don’t use them. This means that when your rental or vacation home is vacant and therefore not generating any garbage, you still have to pay for their services. WTF?!

Now I’m sure that there have been complaints in the past about this and Waste Management says that some recent changes have been made, but wait until you hear about the changes.

Waste Management bills on a quarterly cycle for their services at the beginning of the cycle. When the bill comes, under ‘Due date’ it reads ‘Due upon receipt.’ According to Waste Management, ‘Due upon receipt’ means that if they don’t receive your payment by the 10th of the billing month, they put an attorney on your tail until they collect.

This is what they call ‘customer service.’

I intend to complain to the City of Palm Bay about this but until the situation really changes Waste Management will continue to suck!

There are currently 8 responses to “Monopolistic Service Providers”

Why not let us know what you think by adding your own comment! Your opinion is as valid as anyone elses, so come on... let us know what you think.

  1. 1 On September 27th, 2007, Jessica Hickok said:

    Trashy, I say, just a trashy way of doing business.

  2. 2 On September 27th, 2007, TheLandlord said:

    Jessica,
    Tell me about it. Good pun too. 🙂

  3. 3 On October 13th, 2007, Patrick said:

    Get over it. You still pay taxes when your house is empty. Many city provide trash service. Do you expect a tax refund for not using trash service when the home is empty?

  4. 4 On October 13th, 2007, TheLandlord said:

    Patrick,

    Many cities do provide trash service but it’s usually billed on the W-A-T-E-R bill. No water, no trash. It makes sense.

    Property taxation is a different thing altogether. I get billed for MANY services that I don’t use. Waterways, public schools, etc.

    The City of Palm Bay is especially inept when it comes to public policy. They do ALL KINDS of crap in the city council chambers and either no one residing there cares or can’t wrap their heads around the stupidity that they pass into law.

  5. 5 On March 5th, 2008, City of Palm Bay Palm Bay Reclaimed Water Survey said:

    […] of Palm Bay, by law, orders that if you own property, even if it’s vacant, you MUST pay for garbage collection and water/sewer base […]

  6. 6 On July 9th, 2009, Bill Doyle Jr said:

    Sounds like a city council issue, not a refuse collection company issue. Why don’t you go to council meetings and see what is going on and if you don’t like it, speak up!!! Council members are voted on by the citizens and if you and others like you speak up, maybe things can be changed, or maybe your council members need to be changed. Waste Management negotiates it’s contracts so that it can stay a strong leader in the refuse collection industry, however, these service contracts are normally put up for bids every three years or so and the fact that they received the contract for your city means that the city felt that they had the best price for the services offered. In your case, the city, rather than taking on the burden of billing through the city water department, bailed out and decided to bill everyone through a list of property owners probably from your county/city auditor. Sounds like someone sucks, in your case, but you’re blaming the wrong sucker.

  7. 7 On July 9th, 2009, Anti-left-wing said:

    In light of the people who want to buy things and then not pay for them, what is wrong with a company who wants paid for it’s services? Would you rather they just turn their heads to bill dodgers and then ask for a government bail-out?

  8. 8 On November 5th, 2010, Kevin Kimmerling said:

    I recently got a letter from Waste Management saying that they are discontinuing service.Its not just my home but homes in my area because we don’t have paved roads and it gets hard to drive in the winter.Connoquenessing Township,Butler County,Pa

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